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Shipping, Return, and Refund Policy

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Shipping Policy

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Order Processing:

  • All orders are dispatched within 1 working day after the order is placed.

  • Estimated delivery times vary by location:

    • South Indian states: 3-4 working days.

    • North Indian states: 4-6 working days.

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Shipping Charges:

  • We offer free delivery on orders above ₹499

  • If the order is returned due to rejection by the customer, incomplete address, or incorrect phone number, the customer is responsible for the reshipping charges.

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Order Cancellation:

  • Orders can only be cancelled before dispatch. Once the order is dispatched, cancellations are not accepted.

  • If the order is returned due to customer rejection, incomplete address, or incorrect phone number, the customer must pay for shipping, and no refund or cancellation will be accepted.

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Return Policy

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Return Eligibility:

  • Returns are accepted only for shipping damage, expired products, wrong items sent, or manufacturing defects.

  • To claim a replacement, a compulsory uninterrupted video unboxing of the product is necessary.

  • Returns are not accepted if the product is opened, used, or not in its original packaging.

  • Claims must be made within 3 days of delivery. Post 3 days, no claims will be accepted.

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Return Process:

  • To initiate a return, send the following details to WhatsApp at 7259927339:

    • Order ID

    • Name

    • Email

    • Phone Number

    • Video of unboxing

    • Photos of the issue

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Return Approval:

  • If the return is approved, we will arrange for the pickup and send you a replacement.

  • The issue will be resolved within 2 working days of receiving the request.

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Refund Policy

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Refund Conditions:

  • We do not offer refunds under any circumstances unless the product is out of stock or we are unable to fulfill the order.

  • Refunds are not provided for:

    • Allergic reactions to the product.

    • Error in the address input.

    • Inability to comprehend the product.

    • Complaints raised after 7 days of receiving the product.

    • Not liking the taste.

    • Non-compliance with product usage instructions.

    • Not seeing the expected results.

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Refund Process:

  • Refunds are only processed if the product is out of stock or we are unable to fulfill the order.

  • Refunds will be processed back to the original payment method within 5-7 business days after the cancellation request is acknowledged.

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COD Orders:

  • The advance payment made for COD orders will not be refunded once the order is dispatched, regardless of cancellation, incorrect address, or incorrect phone number. This payment covers only one-time shipment.

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Customer Support

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For any questions or issues related to shipping, returns, or refunds, please contact us:

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